Refund policy

Return & Refund Policy

At SagaBliss, we value transparency and customer satisfaction. This Return & Refund Policy explains how returns and refunds are handled for orders shipped to European Countries, in compliance with applicable consumer protection laws and Google’s latest policy requirements.

1. Countries Covered

This policy applies to orders delivered to:

European Contries

2. Returns

We accept returns for both:

Defective products

Non-defective products

3. Return Conditions

To be eligible for a return, the following conditions must be met:

Products must be new and unused

Products must be returned in their original condition

The return request must be made within 14 days of delivery

Returns that do not meet these conditions may be rejected.

Personalized and made‑to‑order items, including Premium Demand T-Shirts and Hoodies, are not eligible for returns or exchanges for a change of mind. However, if your item arrives defective, damaged, or with a printing issue, please contact us within 14 days of delivery with photos so we can make it right with a replacement or refund.

4. Return Period

Return window: 14 days from the date you receive your order

5. Return Method

Returns must be sent by mail

A return label is not provided

Customers are responsible for arranging the return shipment

6. Return Shipping Fees

Return shipping costs: Customer responsibility

Supply tariffs: Free of charge

Original shipping fees are non-refundable unless required by law

7. Exchanges

Exchanges are not accepted

If you wish to receive a different product, you must return the original item (if eligible) and place a new order.

8. Refunds

Once your returned item is received and inspected:

Approved refunds will be issued to the original payment method

Refund processing time: Up to 14 days from the date the return is approved

Refund timing may vary depending on your payment provider.

9. How to Request a Return

To initiate a return, please contact us within 14 days of delivery and provide:

Your order number

Reason for return

Return instructions will be sent once your request is reviewed.

10. Contact Information

For questions regarding returns or refunds, please contact us through:

Website:

 https://sagabliss.com

Policy page:

 https://sagabliss.com/sv-se/policies/refund-policy